Contact Us

We'd love to hear from you. Whether you have a question about a frame, need help with your order, or want design advice — our team is here to help.

Get In Touch

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Email Support

[email protected]

We respond within 1–2 business days

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Phone

(510) 789-0234

Mon–Fri · 9am–6pm PT

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Business Address

DO GREEN LLC

4871 Beacon Hill Drive

Castro Valley, CA 94552

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Support Hours

Monday – Friday: 9:00 AM – 6:00 PM PT

Weekend: Email only (responses Monday)

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Returns & Exchanges

30-day hassle-free return policy.

Email us with your order number to start.

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Quick Answers

Standard shipping takes 5–7 business days. Express (2–3 days) and Overnight (1 day) options are available at checkout. Free standard shipping on orders $75 or more.

We accept returns within 30 days of delivery for unused items in original packaging. Email us at [email protected] with your order number to start a return.

Email [email protected] within 7 days of delivery with your order number and photos. We will send a replacement at no charge — no need to return the damaged item.

Yes! We accept exchanges within 30 days. Email us with your order number and the replacement you want. We will send you return instructions and ship the new item once we receive yours.

You will receive a shipping confirmation email with a tracking number once your order ships. If you have not received it within 3 business days of ordering, check your spam folder or email us.